Shipping policy
Shipping Policy: Sarah’s Day Cookbooks
Processing times
Orders are processed and dispatched within 2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day. During launches, sales and peak periods, processing may take up to 5 business days.
Once your order has shipped, you’ll receive a confirmation email with tracking details.
Pre-orders
Pre-orders ship once stock arrives at our warehouse, in line with the estimated dispatch date shown at checkout. If you order pre-order and in-stock items together, the whole order ships when the pre-order item becomes available. To receive the in-stock items sooner, place them in a separate order.
Shipping rates and delivery times
Estimated delivery times start from the date of dispatch.
- Australia, Standard: 3–7 business days.
- Australia, Express: 1–3 business days.
- New Zealand: 5–10 business days.
- United States: 7–14 business days.
- United Kingdom: 7–14 business days.
- Rest of world: 10–20 business days.
Delivery times are estimates, not guarantees. Remote and regional areas may take longer.
Delays
Once your order leaves our warehouse, delivery is in the hands of the carrier. We’re not responsible for delays caused by carriers, customs, weather, peak periods or other events outside our control, and shipping fees aren’t refunded for delays.
Christmas delivery
We’ll dispatch all orders placed by on or before Wednesday 16th December. After that, delivery is in the hands of Australia Post and our other carriers. Their networks are under heavy pressure over the holiday period, and we can’t be held responsible for any delays once your order has left our warehouse.
To give your order the best chance of arriving before Christmas, we strongly recommend choosing Express shipping where it’s available.
Orders placed after 16th December will still be dispatched as quickly as possible, but we can’t guarantee delivery before Christmas.
Address accuracy
Please check your shipping address carefully at checkout. If you need to change it, email hello@sarahsday.com immediately. We can’t change an order once it has been dispatched. We’re not responsible for orders lost, delayed or sent to the wrong place because of an incorrect or incomplete address. Any reshipping costs are payable by the customer.
Lost, stolen or undelivered parcels
If tracking shows no movement for 7 business days, contact us and we’ll lodge an investigation with the carrier. If tracking shows your parcel as delivered, please check with neighbours and your local post office before contacting us. We’re not responsible for parcels stolen after the carrier marks them as delivered.
Parcels returned to us as unclaimed or undeliverable can be reshipped at the customer’s cost. Shipping fees on these orders aren’t refundable.
International orders
International orders may be subject to customs duties, taxes and import fees on arrival in your country. Refused deliveries won’t be refunded for duties, taxes or shipping costs.
Damaged items
If your order arrives damaged, please refer to our Returns & Refunds Policy and contact us within 7 days of delivery with photos.
Digital products
Digital downloads are delivered by email straight after purchase. If you haven’t received your download, check your spam or junk folder, then contact hello@sarahsday.com.
Contact
For any shipping questions, email hello@sarahsday.com with your order number.