Refund policy
No change-of-mind returns
All cookbook sales are final. We don’t offer refunds or exchanges if you change your mind, ordered the wrong item, or no longer want your purchase. Please choose carefully before ordering.
Damaged, faulty or incorrect items
If your cookbook arrives damaged or faulty, or you received the wrong item, email hello@sarahsday.com within 7 days of delivery. Please include:
- your order number
- clear photos of the item, the issue and the outer packaging
Claims without photos can’t be assessed. Once your claim is approved, we’ll send you a replacement. If a replacement isn’t available, we’ll refund you. We’ll confirm whether the item needs to be returned before any replacement or refund is issued.
We can’t accept claims for:
- wear and tear or damage caused after delivery
- minor cosmetic marks that don’t affect the use of the book, such as small scuffs or creases
- signed or personalised copies, unless they’re faulty or incorrect
Returns
Items sent back without prior approval from our team won’t be accepted or refunded. If we ask you to return an item, we’ll give you the return address and instructions.
Pre-orders
Pre-orders can be cancelled for a full refund only before dispatch. Once an order has shipped, it’s final.
Lost or undelivered orders
Please make sure your shipping address is correct at checkout. We’re not responsible for orders lost or delayed because of an incorrect or incomplete address.
International orders
Customs duties, taxes and import fees are the customer’s responsibility and are non-refundable, including on refused deliveries.
Digital products
All purchases for digital downloads made on www.sarahsday.com are non-refundable or exchangeable. Due to the intangibility of the product (digital download), we cannot accept any request for refunds. In the case where a purchase error is made please contact us via hello@sarahsday.com to discuss a resolution.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that can’t be excluded. You’re entitled to a replacement or refund for a major failure, and to have a problem fixed if a product isn’t of acceptable quality.